The Security hotline covers serious disturbance and disruptive behavior from apartments, common areas and outdoors at our property areas during evenings and nights. If you are affected by a neighbor disturbing you, first try to talk to them. Most problems can be solved when reasonable people talk to each other. And the vast majority of those who disturb are completely ordinary people who are having a party and may not think that the noise level is too high.

If that does not help, contact our Security hotline. You can also contact the police if you believe it is justified (for example, in the event of suspected assault). Of course, you can also report the incident to us at Ljusdalshem afterwards.

In the event of disturbances during office hours, please contact us.

The main purpose of the security hotline is to be our representative, whom disturbed neighbors can reach during non-office hours. The security hotline staff first and foremost inform themselves about the situation on site and talk to the person causing the disturbance in a calm and collected manner. If that does not help, they call the police. Each incident is documented in a legally correct manner and then reported to us for further handling. They can also testify in cases that are brought up in the rent committee.

You can reach the security hotline by phone: 010-470 57 10 (Securitas)

The security hotline is run by Securitas and it is their switchboard in Örebro that answers when you call. There they want to know your name, who is causing the disturbance and the address of the disturber. However, if you wish, you can remain anonymous to the disturber. Each call costs the disturber 2,000 SEK.

Phone number:

Security hotline: 010-470 57 10
Police: 114 14
Emergency: 112
AB Ljusdalshem: 0651-686 60

What is a nuisance?

What is a nuisance is perceived differently by people. Living a normal family life is not a nuisance. Hearing children playing from time to time is something to be expected when living in an apartment building. Likewise, the neighbor sometimes using the shower or flushing the toilet at night. What can be perceived as a nuisance, however, is music played at high volume, fighting and screaming, dogs barking or other sometimes very persistent noises in apartments and stairwells.